Terms of Use
Your privacy is important to us at Rubies Canada. We respect your privacy regarding any information we may collect from you across our website.
Introduction
These terms and conditions (together with any documents incorporated by reference below, the “Agreement”) govern the supply of services by Paystratus Group Limited, (as the context requires, “Weavr”, “we”, “us”, “our”) to the entity approved by us to access the Weavr.io Platform (“you”, “your”) as indicated below.
Contact information: our contact details are available at https://weavr.io/contact.
We operate and maintain the Weavr.io Platform which enables you to access the Payment Services provided by regulated financial institutions (“the Payment Services Providers”), and to securely exchange your personal and financial data with the Payment Services Providers in relation to the provision of these services.
Our services to you are referred to as “the Weavr Services” throughout this Agreement. Your access to the Weavr Services is facilitated by the Application Provider by means of the Solution.
We provide the Weavr Services without charge to you but subject always to the terms and conditions of this Agreement.
The Payment Services are provided by authorised and regulated entities the details of which are provided on our website.In certain circumstances you will also be bound by the terms and conditions of the Payment Services Provider(s) (which we identify on our website) and we and they shall be entitled to treat your use of the Weavr Services as confirmation of your acceptance of this Agreement and the terms and conditions applicable to the Payment Services.
Data
For the purposes of these clauses relating to data the following terms shall have the following meanings:
Data Protection Legislation: the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to privacy.
Our Data: the data, not including any personal data, supplied by us or our licensor for the Business Purpose (as defined below).
Processed Data: any data that derives from us having Processed Your Data under this agreement, whether or not in combination with Our Data.
Processed Non Personal Data: all data, other than personal data, comprised in the Processed Data from time to time.
Relevant Data: Your Data and the Processed Data.
Security Breach: any security breach relating to:
(a) Your Personal Data reasonably determined by us to be sufficiently serious or substantial to justify notification to the Information Commissioner or other relevant supervisory authority in accordance with the Privacy and Data Protection Requirements; or
(b) Your Non-Personal Data reasonably determined by us to be sufficiently serious or substantial to give rise to a material risk of litigation by the individuals whose data is the subject of the breach.
Security Feature: any security feature, including any key, PIN, password, token or smartcard.
Standard Contractual Clauses: the standard contractual clauses for the transfer of personal data from the European Union to processors established in third countries as set out in the Annex to Commission Decision 2010/87/EU.
UK Data Protection Legislation: any data protection legislation from time to time in force in the UK including the Data Protection Act 1998 or 2018 or any successor legislation.
Your Data: the data supplied by you to us under the terms of this Agreement, including Your Personal Data and Your Non-Personal Data.
Your Non-Personal Data: all data comprised in Your Data from time to time other than Your Personal Data.
Your Personal Data: the personal data comprised in Your Data from time to time.
Collection, Storage and Use of Your Data
In order that you can use the Solution it is necessary that we collect information from you including information regarding your identity and (where you are a corporate body) the identities of your officers and employees.
Some of the information collected is Personal Data (as defined in the Data Protection Legislation).
Your Data is collected for the following purposes (“Business Purpose”):
to meet the anti-money laundering and similar obligations placed on us, the Application Provider or the Payment Services Provider(s);
to enable us to provide the Weavr Services;to enable us to provide the necessary services to the Application Provider;
to share Your Data with the Payment Services Provider(s) and/or Application Provider so that they can meet any requirements they have in providing the relevant services.
We shall process Your Data for the Business Purpose only and in compliance with Your instructions from time to time.
You acknowledge that we are under no duty to investigate the completeness, accuracy or sufficiency of Your Data.
We may use Processed Non Personal Data to derive usage trends of the use of the Weavr Platform and for other commercial purposes. Any personal data shall always be made anonymous for such purposes.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Security and Passwords
We shall ensure that the Relevant Data is kept secure and in an encrypted form, and shall use all reasonable security practices and systems applicable to the use of the Relevant Data to prevent, and take prompt and proper remedial action against, unauthorised access, copying, modification, storage, reproduction, display or distribution of the Relevant Data.
Where we use Security Features in relation to the Weavr Services (wholly or in part), the Security Features must be kept confidential and not lent, shared, transferred or otherwise misused by you.
If you or we:
(i) becomes aware of any unauthorised or unlawful processing of any Relevant Data or that any Relevant Data is lost or destroyed or has become damaged, corrupted or unusable;
(ii) becomes aware of any Security Breach; or
(iii) learns or suspects that any Security Feature has been revealed to or obtained by any unauthorised person, that party shall, at its own expense, promptly notify the other party and fully co-operate with the other party to remedy the issue as soon as reasonably practicable.
We may change Security Features on notice to you for security reasons.
We shall take reasonable precautions to preserve the integrity of any Relevant Data processed by us and to prevent any corruption or loss of such Relevant Data.
We shall regularly make a back-up copy of the Relevant Data and record the copy on media from which the Relevant Data can be reloaded in the event of any corruption or loss of the Relevant Data.
If any of Your Data is lost or corrupted, our obligations under this clause shall be your exclusive right and remedy against us in respect of such loss or corruption.
Our Obligations
We shall:
(i) only make copies of Your Data to the extent reasonably necessary for the Business Purpose (which includes, for clarity, back-up, mirroring (and similar availability enhancement techniques), security, disaster recovery and testing of the Customer Data);
(ii) not extract, re-utilise, use, exploit, redistribute, re-disseminate, copy or store Your Data other than for the Business Purpose; and
(iii) not do anything that may materially damage your reputation.
We shall take reasonable steps to ensure the reliability of all our employees who have access to Your Personal Data.
Where we need to transfer any of Your Personal Data outside the EEA we shall do so only in accordance with the terms of the Standard Contractual Clauses.
Your Obligations
In your use of the Weavr Service you shall not:access, store, distribute or transmit any viruses, or any material that:
(i) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
(ii) facilitates illegal activity;
(iii) depicts sexually explicit images;
(iv) promotes unlawful violence;
(v) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
(vi) is in any manner otherwise illegal or causes damage or injury to any person or property; and
shall not use or change your use of the Weavr Service in such a way as may (or may reasonably be expected to) overload or otherwise compromise the Weavr Platform or use it in any way which may reasonably be expected to be outside the parameters of normal use (for example by making excessive API calls through the system) and shall indemnify us against any costs we incur as a result of any such misuse;
and we reserve the right, without liability or prejudice to our other rights, to disable your access to the Weavr Services should you breach the provisions of this clause.
You shall not:
- attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Weavr Platform in any form or media or by any means; or
- attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Weavr Platform; or
- access all or any part of the Weavr Platform in order to build a product or service which competes with the Weavr Platform; or
- attempt to obtain, or assist third parties in obtaining, access to the Weavr Platform.
You shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Weavr Platform and, in the event of any such unauthorised access or use, promptly notify us.
In order for you to be able to use the Solution, the Weavr Services and Payment Services you may need your employees, officers, operatives and agents to access the Weavr Platform. Where we grant such access these individuals will be deemed to be authorised for the purposes of this Agreement and your agreements with the Application Provider and Payment Services Provider(s) and will be “Authorised Users”. You undertake that your Authorised Users shall only access the Weavr Platform for these purposes and shall keep secure any password or other security device provided for such access. You shall be liable for the acts and omissions of your Authorised Users as if they were your own and we may bloke their access at any time if we believe that any of the terms of this Agreement or the Payment Services Agreement(s) has been or may be breached.
Our Rights
We may suspend or terminate your access to the Weavr Platform at any time and for any reason, including but not limited to:
- you failing to use the Weavr Platform for the stated purpose;
- you failing to comply with any of these terms or any reasonable instruction we may issue;
- you withholding information which can reasonable be considered to be relevant in our granting you access to the Weavr Platform;
- your usage generating system loads that result in material negative impact on the performance of the Weavr Platform.
Your Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we or our partners (if relevant) hold about you and to check that we are lawfully processing it. Where your personal data is held by any of our partners in relation to your use of the Weavr Services, the Payment Services or otherwise, we shall act as that partner’s agent in responding to your data subject access request.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:If you want us to establish the data's accuracy.Where our use of the data is unlawful but you do not want us to erase it.Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.You have objected to our use of Your Data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Contact details
If you have any questions about this our use of your personal data please contact us in the following ways:
Email address: privacy@weavr.io
Postal address: Paystratus Group Ltd, Kemp House 160 City Road, London EC1V 2NX UK
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
No Warranty
Access to the Weavr Services is provided “as is” and we give no warranty that the access will be continuous and uninterrupted. We use our reasonable commercial endeavours to provide the Weavr Services 24/7 but shall not be liable to you or any third party if we are unable to achieve this.
We shall not be liable to you in relation to any loss you suffer from your use of the Weavr Services, the Payment Services or the Solution including but not limited to any loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill or indirect or consequential loss.
Intellectual Property Rights
You and we acknowledge that:
(i) all Intellectual Property Rights in Your Non-Personal Data are and will remain your property or the property of your licensors, as the case may be; and
(ii) all Intellectual Property Rights in Our Data are and will remain our property or the property of our licensors, as the case may be;
(iii) we shall have no rights in or to Your Non-Personal Data other than the right to use it for the Business Purpose in accordance with this agreement; and
(iv) you shall have no rights in or to Our Data other than a non-exclusive, royalty-free, personal, non-assignable, non-sub-licensable licence (co-terminous with this agreement) to process Processed Data for the Business Purpose in accordance with this Agreement.
You assign to us, and shall assign to us, all your Intellectual Property Rights in any Processed Non-Personal Data we may create under this Agreement, by way of future assignment.
GENERAL TERMS AND CONDITIONS FOR REMOTE MONEY TRANSFER SERVICES
USER AGREEMENT
This document describes how you should use our Service and the conditions to which you are subject when you use it. These General Terms and Conditions for presents the Terms and conditions under which remittance and other related services will be provided to you (hereinafter "the User Agreement" or “Agreement”),this govern the relationship between you (hereinafter "Customer") and Rubies Payment Services Inc. doing business as “Rubies wire ”(hereinafter "Rubies" or "Company"), with respect to the use of this money remittance website(for purposes of this Agreement, “website” includeswww.rubieswire.com, our mobile websites, and our mobile applications) and the services associated with it (“Service”). As used throughout this Agreement, the terms “Rubies”, "Company", "we", "us", and "our" refer to Rubies Payment Services Inc. British Columbia, Canada doing business as “Rubies wire” together with its employees, consultants, directors, successors, subsidiaries, affiliates, and assignees. The terms "you," "your," and “Customer” refer to users of the Service, whether in their capacity as senders, recipients, beneficiaries, or visitors to our websites.
These terms and conditions (together with the Tariff and any other documents incorporated by reference, the “Agreement”) set out the terms and conditions that apply to your Account, Card and any other associated services provided to you by Paynetics AD (“Paynetics”, “we” “us”, “our”) under this Agreement.
This Agreement constitutes a legal contract between you and Paynetics. It contains important information that may affect your rights, use of any of our services and your ability to recover your money. Please read all of the documents forming part of this Agreement carefully and keep a copy or download a copy of them for your records and future reference.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without giving effect to conflict of law principles, and subject to mandatory provisions under the laws of your country of residence. To the extent that Bulgarian law is in conflict with laws of your country of residence, Bulgarian law shall prevail to the maximum extent possible. If not prohibited by the laws of your country of residence, disputes shall be settled by Bulgarian courts.
You can request a copy of this Agreement at any time throughout its duration by contacting Customer Relations Centre. By submitting your order for a Card to Paynetics and by clicking “I Accept” in the relevant box, you indicate that you have accepted this Agreement.
You should read this Agreement alongside Privacy Policy which you can view here https://paynetics.digital/privacy-and-security-policy/. Our Privacy Policy (as it may be amended from time to time in accordance with its terms), together with this Agreement, describes the basis upon which any personal data we collect about you, either directly or from our authorised partners or that you provide to us or them, will be processed, handled and shared by us.
1. INTERPRETATION
The legal relationship created between Rubies and the Customer (hereinafter referred to as "the Parties"),is a valid contract and its will is expressed solely, exclusively and completely by this Agreement.
In case there is any contradiction between these general conditions and the terms and conditions of a specific service, the terms and conditions of a specific service shall always prevail.
2. Scope of application of this Agreement
The conditions contained in this document will apply to the money remittance and monetary transfers conducted through our platform.
(b) Issuance and receipt of individual and bulk transfers, sporadic or permanent, national or international, between users of payment services located overseas (OFAC permitted jurisdictions only);
(c) Transactions in which the consent of the payer is transmitted by means of telecommunication, digital or computer devices, and the payment is made through the operator of the network or telecommunications or computer system, acting only as an intermediary between the Customer and Rubies.
3. registration and Use of the Service and Age Eligibility of Users
You must be at least eighteen (18) years old to access or use the Service as a Sender. You must be able to form legally binding contracts under applicable law and resident of Canada, UK and Eurozone or any other originating country approved by Rubies, have a payment Account in your name in the approved originating country and duly registered with Rubies
You may only use Rubies to send money transfers to family and friends. Using Rubies for commercial purposes is prohibited.
Furthermore, do not attempt to use the service to send money to anyone that you do not know personally. Fraudulent beneficiaries do exist, and they try many ways to convince others to send them money. The best way to avoid such a scam is simple: send only to people you know personally.
If you receive a request and are unsure if it's legitimate, confirm directly with the requestor. You can unsubscribe from request emails anytime. You may not submit or receive a money transfer on behalf of any other person or entity.
4. Use Rubies wire for legal purposes only
Yousould never use Rubies to send or receive a money transfer that may beunlawful. You should only send money for legal purposes, and only to people youknow, such as your family and friends. To ensure the correct use of ourservices, we utilize proprietary compliance and anti-fraud policies andprocedures, which are mandated by the FinancialTransactions and Reports Analysis Centre(FINTRAC), Proceeds of Crime (Money Laundering ) and Terrorist Financing Act (PCMLTFA), and other applicable Canadian laws and regulations.
You may use the Platform only to send a Remittance to a Beneficiary located in a country where Rubies provides payment service, as designated on the Platform from time to time. Rubies and Rubies-designated service providers will process the remittance and make funds available for receipt by the Beneficiary.
Your use of the Platform or the Service does not constitute or create a partnership, fiduciary or escrow capacity between you and Rubies. Rubies provides a remittance service only; the funds that you direct Rubies to pay to your Beneficiary are not held by Rubies as a deposit or in escrow, and Rubies is not holding or processing your Remittance as a fiduciary. Rubies' only obligation is to pay your Remittance to your Beneficiary or to return the principal amount of the Remittance to you.
If we detect that you or your recipient are engaging in illegal activities, using Rubies for commercial purposes, or otherwise violating Rubies User Agreement, we have the right to modify or discontinue your use of the Rubies service immediately, and we will take action against your account.
5. Responsiveness of Service
The Service is generally available all through the day, however, there may be times when the Service is unavailable to you or to your Beneficiary. Periods of unavailability may be caused by Rubies' own acts (such as temporary periods when the Service is taken off-line to make upgrades or improvements), or by events beyond Rubies' control, such as power outages, telecommunications failures, war or civil unrest, natural disasters or other acts of God. Rubies may from time to time set limits on the value of Remittances you may send (both individually and over a period of time), as well as the value of Remittances any Beneficiary may receive. Rubies may delay payment of your Remittance to allow Rubies determine that your Remittance complies with applicable law, regulation or Rubies policies.
It is important to note that that the speed of money transfer service is subject to several factors including but not limited to the following:
(a) Approval by Rubies proprietary anti-fraud verification system;
(b) Funds availability from sender’s payment account (checking, credit, or debit card);
(c) Recipient country banking hours and banking system availability;
(d) Difference intime zones, weekend bank processing availability and local bank holidays; and
(e) Receiving agent hours of operation
6. Identification and Authentication Mechanisms
You agree to provide complete and accurate information and/or documentation in connection with the registration process and you further agree to update this information as may be reasonable or necessary to keep it complete and accurate at all times.
Your use of the Platform is subject to our ability to verify your identity. You authorize Rubies to obtain information about you from third parties (including financial institutions and credit reporting agencies), although Rubies has no obligation to do so. If you do not provide accurate and complete information during registration or when requesting a Remittance, we have the right to prohibit you from using the Service or the Platform or to stop your requested Remittance. Inaccurate and/or incomplete information provided by you during registration or when requesting a Remittance may cause errors in your requested Remittance, or may delay or restrict your access to the Platform or the Service.
We need your email and mobile to identify you as a user. To confirm that we have received your information correctly we will send you an email with a link and an SMS with a code to activate your account.
Asa means of identifying Customers to perform operations through the Rubies website, Customers should provide their contact email address and the password they will use to access the online platform. Once the contact details are provided, Customers will receive an email with a link which they will have to access to activate their user accounts. When accessing the link that is provided via email, Customers are required to enter a one-time password received on the mobile phone provided as contact number.
Rubies may at any time modify the mechanisms of identification and authentication to update and improve security systems; in this case, a message will be posted on Rubies website to notify all Customers. Rubies reserves the right to check and verify the Customer's identification data through public and private search data means applicable to identity searches and confirmation.
The Customer undertakes to preserve the confidentiality of the information provided to Rubies for authentication. In case of loss, theft, or any event that could affect its confidentiality, the Customer must inform Rubies immediately. Until Rubies is notified, Rubies will be released from all responsibility carried out in such time interval.
7. Operation,Transaction Fees, Authorization to Charge
Transaction Fee:
Foreach Transaction you make, Rubies will provide you the foreign exchange rate(that is, the rate at which your funds will be converted into the currency to be paid to your Beneficiary) applicable to your Remittance before you send it. Rubies foreign exchange rates change from time to time.
Although Rubies will remit the full principal amount of your Transaction to your Beneficiary your Beneficiary may incur costs, fees or charges from his or her bank, E-Wallet issuer or other party to maintain or withdraw the funds. Furthermore, your Beneficiary's ability to use or withdraw the funds you send may be limited by the terms of your Beneficiary's E-Wallet issuer
Operation:
Given that a certain period of time may elapse from the time you start the Transaction until it is effectively enforceable, there may be variations, positive or negative, in relation to the exchange rate to be applied in the transaction in question.
You can request a confirmation of execution of the Transaction in addition to seeing the summary and the status of your Transaction on our website.
Upon completion of each operation, the Customer may print from the application/Platform a copy of the operation performed and, in some cases, may also receive an email or confirmation messages from Rubies. The Customer may also consult directly on the application/Platform of the operations performed by using the personal identification keys established by Rubies.
As a means of testing the operations performed, Rubies keeps digital records of all transactions.
8. Payment of Funds to Beneficiary
Rubies and/or Rubies designated service providers will arrange for the payment of the Remittance to your Beneficiary. Rubies reserves the right to select the form of payment to the Beneficiary. Rubies and/or Rubies designated service providers will use reasonable efforts to provide payment in a form requested, but the Platform is not obligated to provide payment options for a specific Payment. Depending on the situation and the availability of various payment options, payment maybe made by means of a credit to a mobile wallet, currency (cash), by check, by stored value card, credit to a bank account or credit card account, or by some other payment instrument. Not all payment methods are available in all countries, and Rubies reserves the right to change payment method options. If a Beneficiary cannot be located and identified, the Remittance Payment funds maybe returned to you either by a credit to your Payment Account or by check, at Rubies' option.
Rubies reserves the right to establish identification and verification requirements for a Beneficiary to receive a Remittance. Rubies may rely, without further investigation, upon identification information or documentation provided by you or a Beneficiary, including any code or identifier number of the Remittance, when paying the Beneficiary. Rubies has the right to decline to pay the Beneficiary if Rubies cannot verify the identity of the Beneficiary or if Rubies believes that you or your Beneficiary may be in violation of this Agreement or any applicable law, regulation or Rubies policy. Although Rubies has the right to establish identification and verification requirements, and the Beneficiary's failure to comply with them is a basis to decline payment of the Remittance, Rubies has no obligation to establish any such requirements.
9. Consent and Authorization
Wewill ask you to expressly authorize your Transaction by entering in the Rubieswebsite. For the safety and security of your funds, if we have doubts about thereal identity of the individual ordering the transaction, weretain the right to suspend payment until we fully verify and confirm theidentity of the individual ordering the transaction.
Customer’s consent for the execution of a Transaction shall always be made through express acceptance via the mechanisms articulated for it in the web application, using the keys, codes and / or security systems established By Rubies Customer’s identification.
The parties agree to grant the same legal value to the electronic personal data, signature, any type of keys and / or codes pertinent to the Customer.
In the event that doubts arise about the accuracy or identity of any signature authorizing the Transaction, Rubies may suspend the transaction until evidence is submitted to Rubies’ assurance and total satisfaction or it is granted sufficient guarantees. Furthermore, Rubies may reject any Transaction that offers doubts about its accuracy or authenticity.
10. Receipt and Execution of Transactions
Upon receipt of a Transaction order, Rubies may:
(i) accept it and proceed with its execution;
(ii) require confirmation or additional information from the Customer if Rubies deems it necessary for any reason;
(iii) block the transaction in case of security problems or
(iv)reject the transaction in accordance with the provisions of the following clause.
If Rubies detects any irregularity with the Transaction, including, but not limited to, a requested amount that is different from the amount that Customer usually sends; many repeated attempts to make one particular Transaction; or any characteristic related to actions of money laundering; Rubies reserves the right to request more information or cancel the Transaction and refund your payment.
The moment Rubies receives notice of the Transaction is deemed to be the Transaction time. If the time of receipt is not a business day for Rubies, the Transaction will be deemed received the next business day. Upon informing the Customer, Rubies may establish a deadline or cut off time on any given day for which transactions occurring any time thereafter shall be considered to be received the next business day. Execution of the Transaction is made at the moment Rubies has all necessary funds available to be remitted.
11. Currency Exchange
The applicable exchange rate to your Transactions shall be the rate in effect on the day that we receive your payment, not the day you order the Transaction. If we receive your funds on a non-business day, the currency exchange rate to be applied will be the rate in effect on the next business day (when financial markets open up).
Rubies will only provide a currency exchange service associated with the Transaction contracted by the Customer pursuant to this Agreement.
We and the intermediary service providers may profit when you pay for a Transaction in one currency and the Transaction is paid out in another currency, which is based on the difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. You agree, when you send a Transaction to a Beneficiary's bank account, that the bank account is denominated in the same currency as the Transaction (e.g., if your Transaction calls for us to deposit Euro into the Beneficiary's bank account, then you confirm that the Beneficiary's bank account is denominated in Euro).
12. Rejection ofTransactions
If you do not meet the following requirements, we can cancel your Transaction. Read them carefully, it's important. We will notify you by email when cancelling your Transaction.
Rubies reserves the right to reject the Transaction in accordance with the provisions of this clause without any responsibility to the Customer.
Rubies has the right to reject a Transaction in any of the following circumstances:
(a) Failure by the Customer to satisfy the requirements and conditions for the appropriate execution of the Transaction in accordance with the provisions of this Agreement;
(b) If, prior to the execution of the Transaction, the Customer had not disbursed Rubies the required funds in accordance with the prescribed protocols expressly stated on the website;
(c) Substantial decrease in the Customer's solvency;
(d) If any of the Customer's disclosed information prove to be false;
(e) If the execution of the operation could be unlawful under the interpretation of Rubies or if it does not fully comply with the regulations on the prevention of money laundering and terrorist financing; and/or
(f) If Rubies considers it necessary to reject the transaction to protect itself from circumstances such as possible fraud or strong market volatility.
Rubies reserves the right to cancel a Transaction for any other reason that it deems appropriate regardless of whether or not it is herein disclosed. Rubies will notify the Customer of the rejection of the Transaction, the reasoning behind such rejection, as well as, the procedure to rectify any errors that may have caused the rejection. When the rejection is justifiable, Rubies will charge a rejection fee to the Customer pursuant to the rates in force at that time.
Rejected Transactions will be considered as “not received”.
14. Restricted Activities
As a user of our websites or Service or in the course of your interactions with the Service, you agree not to:
(a) Breach this User Agreement, or any other agreement between you and Company;
(b) Open more than one account;
(c) Provide false, inaccurate, or misleading information;
(d) Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
(e) Use ananonymizing proxy;
(f) Share Transaction numbers or information with anyone except the Service Company, or Beneficiary. Furthermore, you will advise the Sender or Beneficiary not to share Transaction numbers or information; or
(g) Violate any other restrictions in this User Agreement.
Rubies reserves the right to cancel a Transaction for any other reason that it deems appropriate regardless of whether or not it is herein disclosed. Rubies will notify the Customer of the rejection of the Transaction, the reasoning behind such rejection, as well as, the procedure to rectify any errors that may have caused the rejection. When the rejection is justifiable, Rubies will charge a rejection fee to the Customer pursuant to the rates in force at that time.
Rejected Transactions will be considered as “not received”.
© 2023 Rubies Technologies, Inc.